We are obsessed with the quality of our frames and bikes that's why we offer our lifetime guarantee*. At Enigma we are committed to the satisfaction of our customers. The warranty information stated below explains your rights and privileges as an Enigma owner. This limited warranty is a complete statement of Enigma's obligations. Enigma makes no express or implied warranties including, without limitation, warranty of liability, whether in contact, under any warranty, in negligence or otherwise, shall not exceed the return of the amount of purchase price paid by the purchaser. Under no circumstances shall Enigma be liable for special, indirect, incidental, or consequential damages, including, without limitation, damage to property and other economic loss.

Crash replacement

Should damage occur through improper use or crashing etc then we offer the original owner a brand new frame at half price.

* The above warranty applies to Enigma titanium frames for the lifetime of the cycle, redeemable only by the original owner.
* The warranty applies only to Titanium frame parts, carbon stays are limited to 5 years.

Components

Any components not produced by Enigma bear their manufacturer's own warranty. Any claims must be directed to the particular manufacturer's customer service department.

What is Not Covered?

This warranty does not cover normal wear and tear, or normal maintenance items, or any damage, failure, or loss caused by accident, misuse, abuse, neglect, improper assembly, improper maintenance. By accepting and completing the warranty registration card you also accept the ultimate decision regarding improper use, normal wear and tear, or normal maintenance items, or any damage, failure, or loss caused by accident, misuse, abuse, neglect, improper assembly, improper maintenance must be made by Enigma.

 

How Can You Get Service?

Proof of purchase is required to validate protection under the limited warranty. The return of the warranty registration card or register online within 30 days of purchase is a condition precedent to coverage as provided herein. Claims and returns must be made through an authorized Enigma dealer. Should you need further information, please contact Enigma. For information regarding the nearest dealer, write or call Enigma, Higham Lodge, Highams Farm, Gardner Street, Herstmonceux, East Sussex BN27 4SX Great Britain. Telephone +44 870 874 6975.

Some Important Things to Remember About Your Warranty

This warranty applies only to the original owner. All claims must be processed through an authorized Enigma retailer. This warranty offers no cash refunds. Shipping costs and any labour charges for part change overs, assembly, or disassembly are the responsibility of the owner. The warranty only applies and is in force if the return of the warranty registration card or you register online within 30 days of purchase.

PLEASE NOTE THAT WARRANTIES ONLY APPLY TO FRAMES PURCHASED THROUGH AUTHORISED ENIGMA DEALERS, THESE ARE LISTED ON OUR WEBSITE.

Warranty Form
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