ENIGMA WARRANTY

Enigma is obsessed with the quality of our frames and we are committed to the satisfaction of our customers. Our extensive warranty is designed to reflect this commitment and explains your rights and privileges as an Enigma product owner.

PRODUCT WARRANTY

Enigma Titanium Ltd will at its sole discretion repair or replace any Enigma bicycle frame or component that fails due to manufacturing or material defects within the time periods detailed.

Any components not produced by Enigma or branded Enigma bear their own manufacturer’s warranty. Any claims on these components should be directed to said manufacturer’s service department.

Product finishes applied by Enigma (paint, decals, etc) carry a 1 year warranty against manufacturing defects in materials or workmanship. Damage caused by normal use or handling (dents, scratches, abrasions) are not considered defects.

TIME PERIOD

Warranty coverage on Enigma titanium bicycle frames extends to the lifetime of the frame*, from the date of purchase for the original purchaser only. *Any carbon content of frames is limited to a 5 year warranty.

Warranty coverage on Enigma steel (excluding stainless steel) bicycle frames extends to 10 years, from the date of purchase, for the original purchaser only.

Warranty coverage on Enigma stainless steel bicycle frames extends to 5 years, from the date of purchase, for the original purchaser only.

Enigma branded components are covered by a 1 year warranty, from the date of purchase for the original purchaser only.

LIMITATIONS TO WARRANTY AND LIABILITY

Proof of purchase via Enigma Titanium Ltd or an Enigma approved dealer is required together with completion of the warranty registration card (within 30 days of purchase) to validate protection.

Carriage charges to or from Enigma will be the responsibility of the original purchaser.

This warranty does not cover normal wear and tear and normal maintenance items. In addition the warranty does not cover any damage, failure, or loss caused by accident, improper use or assembly, neglect or improper maintenance.

There is no cash alternative to warranty repair / replacement.

The warranties detailed are in lieu of and exclude all other warranties not detailed herein, whether express or implied by operation of law or otherwise. This includes but is not limited to any warranties of merchantability or fitness for a particular purpose.

Enigma Titanium Ltd’s liability under this warranty is expressly limited to the replacement of the non-compliant Enigma products and under no circumstances will EnigmaTitanium Ltd be liable for incidental or consequential losses, damages or expenses (including but without limitation damage to property or other economic losses) whether under this warranty or in contract or negligence or otherwise.

Enigma products are NOT designed for extreme use i.e. stunt riding, jumping or similar activities. The warranty is void if damage occurs as a result of such use.

GOVERNING LAW AND JURISDICTION

This warranty shall be governed by and construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction over any disputes arising.

HOW TO PROCEED WITH A WARRANTY CLAIM

Contact your nearest Enigma authorised dealer or alternatively contact us directly at: Enigma Titanium Ltd, Unit 11, Westham Business Park, Eastbourne Road, Westham, East Sussex BN24 5NP, United Kingdom. Tel: +44 (0)1323 741807 with details of your claim.

Please remember that this warranty is personal to you and only applies to the original purchaser and cannot be assigned and that proof of purchase and completion of our warranty registration card is required.