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The Enigma Experience

We have some excellent dealers and all will look after you very well, but did you know that you can visit us here at Enigma?

Enigma is different from many of our competitors and a visit to our showroom and workshop is a worthwhile experience. Where else in the UK can you see every stage of bicycle design, production and finishing all under one roof?

Bike Fitting

A good bike fitting can have a very positive effect for most riders, even those who have been cycling for many years can benefit from an assessment by an experienced bike fitting technician. We believe experience is the key word as there are many and varied technical bike fitting systems available today. Many systems provide a myriad of data, which can look very impressive to the layman but ultimately is only as good as the system operator. There is no substitute for experience and the Enigma fitting team led by Paul Smith have many decades of combined experience and know how in the field of bike fitting and custom frame design.

Unlike most retailers and fitting studios we build frames, which give us an advantage and a fully informed perspective in the field of custom frame design. We not only know what will work for the rider from a bike fitting angle but also what will and will not work from a frame design and build point of view. We have been amazed at some of the wacky frame designs we have occasionally been asked to build for customers who have had expensive fittings elsewhere. Some of these designs have been both ill-advised and also unworkable in practice.

We offer two fits; the first fit (frame fit) is to determine the right size of bike by measuring the rider’s physical dimensions. Measurements for height, in-seam, torso, arms, feet and shoulders are accurately assessed using our Bikefitting.com sizing rig.

A consultation with the rider will follow to reveal other important considerations such as riding style, goals, long term injuries etc and from all this information we can arrive at the optimum frame size whether ‘off-the-peg’ or custom.

The first fit gives us the starting point for the second fit (bike fit), which is based on the bike and the rider with the aim of achieving the perfect position for maximum efficiency, comfort and injury prevention.

A bike fitting is part of the Enigma experience and customers are welcome to visit us here at our Hailsham HQ for fitting advice.

Frame fit: £75.00 including VAT
Bike fit: £75.00 including VAT
Both are free-of-charge with a bike purchase.

Demo Fleet

We believe that it’s very important to test ride when you are considering bikes at a higher level. Here we have a full fleet of demo bikes of all our models available for our customers to test ride, so you can experience the super-smooth ride, exhilarating performance and sharp handling of an Enigma bike first hand. If you would like to take a demo bike out for a spin please call 01323 845849 to book

Show Room

The coming months will see us build a brand new showroom which will showcase our full range of Enigma bikes and frames as well as Enigma branded components and accessories. In the meantime our current showroom has more than enough shiny Titanium bikes for you to look lovingly at.

Workshop Tour

Once your bikefiiting and test ride are complete, you can meet the highly talented Enigma team and take a tour of the workshop where you will be able to witness all the different stages and processes involved in bicycle frame construction and finishing. Tube cutting, frame assembly, welding, brazing, painting and finishing, the noise, smell and industry of a busy workshop combined with the skill of our craftsman make for an interesting and enjoyable experience and help make a visit to Enigma a ‘must do’ for anyone looking to buy a new titanium or steel bike.

Oh and we make great coffee.

We look forward to welcoming you to the world of Enigma.