Etape

We view all our riders as individuals and as such all our stock geometries are unisex in design – offering 6 finely tuned stock sizes from 50cm to 60cm. All our models feature size specific tubing which ensures riders across the size range get a consistent ride feel, with optimised stiffness, comfort and weight saving.

Having a frame that fits you perfectly is a critical part of the process. We have over 20 years of bike fitting experience and data to call upon to ensure your riding position is absolute pinpoint. We offer fittings as part of the ordering process. You can book in herefor a fitting. No obligation.

Alternatively you can send us any fit data you have or visit one of our dealers

Further information on our sizing and frame geometry can be found here.

Our 'Ready to Ride' models come in standard stock sizing and features, which restricts our ability to provide custom sizes for these models. Nevertheless, you can still elevate the look of your bike by selecting finish upgrades or incorporating a unique paint scheme.

If you have particular preferences and desire a personalized build, we're more than happy to accommodate. Simply reach out to us, and we'll gladly provide you with a customized quote tailored to your exact specifications. Your dream bike awaits!

We believe in making the journey to your perfect bike as seamless as possible. Whether you're envisioning a complete bike build or just looking for a new frame, we've got you covered.

1. Online Ordering: Dive into our intuitive bike builder tool, designed to bring your dream bike to life with just a few clicks. Select every component to match your own style, budget and performance needs, then sit back as we put your bike together.

2. Personalized Assistance: Prefer a more hands-on approach? Reach out to us directly via phone or email, and our dedicated team will guide you through every step of the process. We're here to answer questions, offer advice, and ensure your satisfaction.

3. Experience in Person: For those who crave an immersive experience, book a visit to our showroom . Test ride our latest models, consult with our experts, and explore the possibilities of customization firsthand.

4. Local Convenience: Can't wait to hit the trails? No problem! Order through your trusted local Enigma stockist and enjoy the convenience of quick delivery and expert support right in your neighborhood.

No matter how you choose to reach out, just know your quest for the perfect ride starts here.

When ordering a frame or bike directly through our website, we kindly ask for payment in full at the time of purchase. However, if you're interested in a custom build and prefer to discuss your options with us via phone, email, or during a visit to our showroom, we operate slightly differently. In these cases, we would ask for a deposit of £1000 for a full bike or £750 for a frameset to secure your order.

This deposit not only ensures your commitment to the build process but also allows us to begin sourcing the necessary components. Once your deposit is received, our team will work closely with you to finalize the details of your custom build, ensuring every aspect aligns perfectly with your preferences.

It's important to note that if you're planning to utilize a cycle scheme to cover the cost of your purchase, your deposit will be refunded once we've processed your voucher, typically upon the handover of your completed bike or frameset. This ensures a smooth and hassle-free experience for our customers while adhering to the requirements of cycle scheme providers.

We strive to have bikes ordered through the bike builder ready in under 2 weeks (subject to availability). If it's anticipated to take longer, we'll notify you promptly.

Custom builds, featuring upgraded finishes or personalized specifications, typically require more time, usually 3-4 weeks. For frames/bikes with paint, we generally allow approximately 60 days from the deposit date.

Upon completion of your new bike or frameset and its readiness for handover, we'll reach out to settle the outstanding balance. We happily accept all major debit/credit cards and work alongside prominent Ride to Work schemes, as outlined below. Please be aware that due to higher commission rates associated with certain schemes, a surcharge will apply. Moreover, we offer the convenience of financing through V12.

To simplify the process, we kindly ask for information regarding your preferred payment method, whether through a scheme or our financing option, when placing your order.