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FAQs

Frequently Asked Questions

How long does it take to order a bike?

Core range – Frames are normally held in stock, with the finish completed to order. Unpainted titanium frames can normally be supplied within a week, complete bikes within two weeks. Painted frames add around six weeks.

Signature range – We aim to supply a frame or complete bike within 90 days. Sometimes complex paint schemes or specific component choices can mean slightly longer waiting times.

Can I order a bike directly from you?

Generally the answer to this is yes, unless you live in the USA or Australia where we have a distributor who will handle the sale and import on our behalf. We also have a network of dealers in the UK and the rest of the world who can provide you with a first class fitting, advice and back up service, but if you would like to visit us or get in contact directly then please do.

Where are your frames made?

Enigma offers a unique range of products, at the time of writing we are the only UK brand to volume manufacture titanium frames in the UK.

The ‘Signature Range’ includes our Excel, Echelon and Esprit titanium models that are made here in Sussex, along with all of our steel frames.

Our ‘Core Range’ is a selection of our best selling titanium bikes that are made in our factory in the far east. Both ranges are made to the highest standards and stem from over a decade of experience in making bike frames.

We are also committed to increasing our UK manufacturing, including training apprentice frame builders to cement our future as the UK’s premier hand built road bike company.

Do you make women’s bikes?

We make bikes for everyone! The big bike brands like to use ‘women’s specific bikes’ as a marketing tool to convince female riders that is what they need. The theory is that as on average women have longer legs than men for their overall height, and a corresponding shorter torso, so they require a shorter/higher bike than male riders. Whilst there is some logic in this, there is a huge variety of different riders, some men also have long legs, and some riders just prefer shorter/higher geometry regardless of their gender. For this reason we believe it is better to offer our frames in a big range of sizes to suit anyone, and we also offer custom frames for those riders that don’t quite fit what we keep in stock. We are also able to offer any frame finish, so whatever your gender if you would like a pink bike that’s fine, but if you would prefer matt black or polished titanium that’s also fine!

As each bike is built to order, it’s also easy for us to specify a women’s specific saddle, handlebars, and any other specific parts so we can be sure the bike fits you perfectly.

Do you accept Cyclescheme vouchers?

Yes we do, but only on full price bikes. There are many different schemes, Cycle scheme being the main provider. If your employer uses a different scheme please get in touch, we may be able to work with them.

Do you offer finance?

Yes we can offer 0% finance over 12 months on full price bikes. We can also offer up to 36 months finance at 9.9% APR. Please contact us for more information.